Society for Human Resource Management

  • Senior E-Commerce Specialist

    Job Locations US-VA-Alexandria
    Job ID 2018-1185
    Advertising Sales
  • Overview

    Your Role:

    As the Senior E-Commerce Specialist you will handle existing partner programs with providers of human resources related tools and publications featured in the SHRM Store marketplace, and helps assess potential partners of human resources legal and compliance, talent management and training products. You will be responsible for the entire life-cycle of partner implementation, including proposing and implementing business cases; working with vendors and partners across the organization to finalize contracts; collaborating with Marketing to identify and implement brand, ecommerce and promotional strategies that increase customer acquisition and retention; analyzing sales and campaign performance data.


    Your Day:


    Do you like to build business relationships? If so, one of your top responsibilities will be to engage with current and prospective vendors who are targeting human resources professionals.

    • You will evaluate the human resources vendor landscape for trends and potential product distribution opportunities.
    • We get a lot of inquiries from referrals, trade shows and inbound that you will need to research and qualify.
    • Do you thrive in Google Analytics? This is a key skill you will deploy as you collaborate with management on planning and forecasting revenue by analyzing data through GA to help us meet sales targets.
    • Work with the Director on store partner integrations. This includes the development of detailed product requirements and features, creation of co-branded elements such as collateral and logos with the assistance of creative services, and seamless marketplace access by guiding integration of the organization’s single sign-on functionality with the partner’s system.
    • Propose campaigns, promotions, and demand generation activities; collaborate with marketing and creative services to develop house ads and other promotions that target specific audiences.
    • Assist in handling various vendor partnerships. Responsibilities include, but are not limited to capturing data for review, submitting assets, and direct communication.
    • Monitor inventory levels through the analysis of weekly reports, review of sales trends through an online reporting tool, and product information available through the e-commerce platform.
    • Collaborate with the customer care team and customers to troubleshoot and resolve customer inquiries related to orders placed, and product login and questions.
    • Review store website to ensure product presentation conforms to e-commerce best-practices, and make content changes and uploads as necessary using the e-commerce platform’s catalog.
    • Other duties as assigned.


    Must Haves:


    We'd love to hear from you if you have 5 years of experience managing e-commerce marketplaces and/or experience in digital business development; 3 years with a degree. Other requirements we have include:

    • Experience with email marketing, database marketing and list management
    • Experience reporting on and analyzing data using business intelligence tools, such as Google Analytics


    • Proven success growing revenue by forming and fostering e-commerce relationships, and by demonstrating marketing techniques


    Let us know if you also have:


    Superior business development and contract negotiating skills is the top skill we require for this role. We would also like someone with business and technical acumen that can be the bridge between different functional groups. Other skills and abilities you should ideally have include:

    • Working knowledge of web development and enabling technologies
    • Proficiency with BI tools like Tableau or Domo
    • Self-motivated, curious, and ambitious
    • Strong verbal and written interpersonal skills, confident and articulate communicator to effectively convey messages to all partners
    • Standout colleague & strong collaboration skills

    Some of the skills we would prefer as they will allow you to perform effectively in this role include:

    • Experience with NetSuite
    • Interest in workplace trends and in our mission of serving and advancing the HR profession
    • Dedication to excellence
    • Inventive and comfortable with new challenges


    The Team


    SHRM’s Digital Operations & Media unit produces award-winning products, content, information and collateral that informs, educates and engages the professional development and knowledge base of SHRM members, as well as HR and business professionals worldwide who follow and care about issues important to human capital and HR management. The division's advertising and HR Jobs offerings target vendors and employers who wish to align with SHRM's quality offerings for this valuable audience.




    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 20 pounds.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job requires occasional travel 0-10%.


    Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran). 



    ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.



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