Join an expanding team at SHRM that is focused on delivering exceptional service to our growing membership. Customer Service offers a rewarding environment dedicated to SHRM members, customers and staff. We offer a flexible work environment with a minimum 7.5 hour workday and an array of opportunities for professional development and training. Team members are responsible for ensuring customers’ expectations are met or exceeded through effective communication about SHRM’s array of products, programs and services while providing a prompt resolution of any customer issues. The ability to handle emails and inbound calls in a fast-paced environment where service excellence is top priority is critical. Also, the ability to process information and make judgments while maintaining a positive and professional attitude is a must. High priority placed on quality service and willingness to work in a team environment to accomplish goals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 20 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is regularly performed in a professional office environment and routinely uses standard office equipment.
This job requires occasional travel 0-10%.
The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or TDD (703) 548-6990.