The Manager, Certification Services is responsible for managing and overseeing the administration and processing of the certification and recertification application program. In this role, the manager maintains the integrity of the certification program and ensures that all certificants receive best in class customer service by enforcing the policies related to the operations of the certification program. The position serves as a primary liaison with the Certification Program team to establish a cohesive working relationship to create a seamless customer experience to applicants. This position is also key in generating metrics to identify trends that aid in the improvement of the program.
Ensure the certification service level standards are met by enforcing the established policies that guarantee superior customer service and comply with certification/recertification requirements.
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 20 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is regularly performed in a professional office environment and routinely uses standard office equipment.
This job requires occasional travel 0-10%.
The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: email@example.com or TDD (703) 548-6990.