The Senior Certification Representative is responsible for ensuring that all certificants and potential certificants service expectations are met by providing best in class customer service to include prompt responses and resolutions to all inquiries. The position reviews and audits certification and recertification applications to determine that applicants have met the eligibility requirements to obtain or maintain their certification. High priority placed on quality service and willingness to work in a team environment to accomplish goals as demonstrated in customer surveys/feedback. This position is key in deliving outstanding service to the organization’s certificants, and exercise professional judgement to accurately process certification information and to maintain the integrity of SHRM’s certification program.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 20 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is regularly performed in a professional office environment and routinely uses standard office equipment.
This job requires occasional travel 0-10%.
The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: email@example.com or TDD (703) 548-6990.