The Coordinator, Enterprise Engagement is responsible for delivering a “concierge” level of service for B2B initiatives. The coordinator is the first point of contact for enterprise members and works closely with other departments to maintain records, collect payments, troubleshoot technology concerns, assist with events, and provide other assistance to members. Manages accounts payable for global business development team and assists in tracking key metrics and producing reports.
High school diploma or equivalent; Bachelor’s degree in marketing, sales, or related field preferred.
2 years experience in a membership or customer service environment; experience in membership association preferred.
Ability to proficiently use various software programs; Microsoft Office, Salesforce, Adobe or another Customer Relationship Management system.
Detail-oriented and customer-service focused.
Strong oral and written communication skills.
Ability to manage multiple projects to meet critical, client-centric deadlines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is regularly performed in a professional office environment and routinely uses standard office equipment.
This job requires occasional travel 0-10%.
The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or TDD (703) 548-6990.