Society for Human Resource Management

  • Enterprise Engagement Coordinator

    Job Locations US-VA-Alexandria
    Job ID 2018-1224
    Category
    Education Products
  • Overview

    The Role:

     

    The Coordinator, Enterprise Engagement is responsible for delivering a “concierge” level of service for B2B initiatives.  The coordinator is the first point of contact for enterprise members and works closely with other departments to maintain records, collect payments, troubleshoot technology concerns, assist with events, and provide other assistance to members.  Manages accounts payable for global business development team and assists in tracking key metrics and producing reports.  

    Responsibilities

    Your Day:

     

    • Provide first contact resolution and respond to general inquiries regarding enterprise membership issues, products and services via email and phone in a timely and professional manner.

     

    • Triage inquires with specific information to appropriate staff members or departments as necessary.

     

    • Assist with onboarding of new members and ongoing engagement with all members.

     

    • Maintain and ensure integrity of member records in Customer Relationship Management software working directly with Marketing, Member Care and others.

     

    • Route contracts for approval and coordinate invoicing for new and renewing member’s working closely with Accounting. 

     

    • Manage accounts payable for Global Operations team. Assist in development of budget and forecasts.

     

    • Assist in maintaining B2B micro-site(s) by developing and posting content.

     

    • Collaborate closely with other departments to ensure that annual member dues invoicing is executed both timely and efficiently and payments are made on time, with follow-up plan developed.

     

    • Track and report on select metrics for B2B initiatives and prepare memos, reports and/or recommendations for proposed operational improvements for B2B initiatives. 

     

    • Assist in preparing for ongoing member programs and special events with shipping, preparing materials, etc.

     

    • Provide general support to visitors and members onsite at meetings, as required.

     

    • Coordinate and assist in conducting regular Member Satisfaction surveys.

     

    • Work with team members to generate ideas/recommendations for increasing member engagement, satisfaction, expansion and retention.

     

    • Support manager with industry/member related research.

    Qualifications

    Must Haves:

     

    High school diploma or equivalent; Bachelor’s degree in marketing, sales, or related field preferred.

     

    2 years experience in a membership or customer service environment; experience in membership association preferred. 

     

    Ability to proficiently use various software programs; Microsoft Office, Salesforce, Adobe or another Customer Relationship Management system.

     

    Detail-oriented and customer-service focused.

     

    Strong oral and written communication skills.

     

    Ability to manage multiple projects to meet critical, client-centric deadlines.

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms.  The employee may occasionally lift up to 20 pounds.


    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work is regularly performed in a professional office environment and routinely uses standard office equipment. 

    This job requires occasional travel 0-10%.



    The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).


    ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: accessibility@shrm.org or TDD (703) 548-6990.

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