Society for Human Resource Management

  • Senior Specialist, Certification Security

    Job Locations US-VA-Alexandria
    Job ID 2018-1233
    Category
    Certification
  • Overview

    The Senior Specialist, Certification Security is responsible for the development, implementation, maintenance and tracking of comprehensive test security plans, policies, and procedures for the certification program. In collaboration with internal & external partners, this position oversees the management of key test security initiatives to protect the integrity of the exams, the testing environment, and the testing experience. In this capacity, the position also manages the day to day activities related to the resolution of security incidents affecting the certification program.

    Responsibilities

    Your Day:

    • Develop test security plans, and oversee the implementation, management, and maintenance of plan changes, enhancements and/or updates.
    • Serve as the central point of contact for security breach notifications and manage the investigative and resolution processes according to established policies and procedures.
    • Identify and conduct investigations regarding score validity anomalies such as impersonation, copying, inappropriate communication, unusual responding, and into stolen, lost, and/or compromised materials and test delivery problems. Work in this area includes, but is not limited to data, document, and/or report review and analysis, along with interviews as deemed necessary and appropriate.
    • Document investigative actions, recommend appropriate course of action based on evaluation of evidence, and implement and/or assist with implementation as deemed appropriate.
    • Compile information, prepare reporting and present  on investigation updates for internal partners and management.
    • Conduct independent audits or observations, or schedule and coordinate audits or observations with outside vendors, to ensure test content storage, access integrity and compliance with test administration policies and procedures are applied and correctly administered.
    • Monitor the security tip-line, test center problem reports, and web-mining software to identify potential cases to be investigated, and review anomalies reported by psychometrics for processing.
    • In collaboration with internal partners, develop and maintain programs that prevent, identify, and correct internal security weaknesses.
    • Educate, train, and/or inform staff on test security policies, procedures, and practices related to the certification program including but not limited to creating communications and/or training materials, and conducting informal meetings, presentations or training events.
    • Other duties and projects as assigned.

    Qualifications

    Must Haves:

    • Associate’s degree in Security, Criminal Justice, Forensics, Accounting, or a related field. Preferred: Bachelor’s degree in Security, Criminal Justice, Forensics, Accounting, or a related field.
    • Certified Exam Security Professional (CESP) preferred.
    • 4 years of experience in roles supporting association-based certifications, credentialing/testing environment, and/or experience with operational and non-financial security audits. Preferred: 
    • 6 years of experience in the above listed fields, as well as experience working in a quality control, forensics, or security roles.
    • Experience managing projects.
    • Strong investigative, analytical, and problem-solving skills.
    • Excellent interpersonal skills including a professional and diplomatic demeanor.
    • Excellent written and verbal communication skills.
    • Organizational and time management skills.
    • Ability to work as part of a collaborative team to identify and develop solutions.
    • Proficient with Microsoft Office Suite, with outstanding Excel skills.
    • Knowledge of social media and web-based platforms, and the ability to leverage this knowledge to conduct investigations.

      Ability to clearly and persuasively present investigative analyses, insight, and recommendations.

    This job requires moderate travel 20-30%

     

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Regularly required to sit; talk and hear, use hands to type, file, handle, or feel.  The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.  Visual acuity to use a key board, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
    • May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, operate equipment and learn technical information.
    • Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.

    Work Environment:

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Work is regularly performed in a professional office environment and routinely uses standar office equipment.

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