Society for Human Resource Management

  • Associate Specialist, Certification Relations

    Job Locations US-VA-Alexandria
    Job ID 2018-1238
    Category
    Certification
  • Overview

    The Role:

     

    The Associate Specialist, Certification Relations is responsible for managing and supporting the activities associated with the SHRM Certification Recertification Provider program.  This position also supports the activities of the SHRM Certification Engagement Team.

    Responsibilities

    Your Day:

     

    Create and manage client accounts within the Customer Relationship Management for newly approved Recertification Providers.

    Build and sustain relationships with key stakeholders affiliated with the Recertification Provider program to include volunteer leaders, Education Partners, and front-line contacts in non-SHRM provider organizations.

    Review, approve and/or deny inbound Recertification Provider applications following the qualifications guideline.

    Conduct verification reviews of Recertification Provider programs to ensure that they are following the policies and procedures outlined in the SHRM Recertification Provider Guide.

    Monitor Recertification Provider websites and collateral to ensure adherence to the marketing guidelines for use of the Recertification Provider seal and associated verbiage.

    Support in updating Recertification Provider policies and procedures.

    Develop and/or recommend resources to provide guidance and direction to the Recertification Provider network.

    Provide engagement activity support for key communities.

    Coordinate department exhibits and events including event resource preparation, entering lead generation records in Customer Relationship Management and conducting client follow-up activities.

     

    Maintain department travel calendar.

     

    Maintain phone and email inquiries.

     

    Other duties and projects as assigned.

    Qualifications

    Must Haves:

    • High school diploma or equivalent.
    • 3 years of professional experience working in an administrative assistant, project support or account management role. 
    • Front-line customer service experience, with a demonstrated track record of successfully managing customer inquiries and disputes.
    • Experience working with Customer Relationship Management tools and/or databases.
    • Strong communication skills (written and verbal).
    • Acute attention to detail.
    • Ability to manipulate and analyze data.
    • Excellent decision making, problem solving and critical thinking skills.
    • High level of organizational and time management skills.
    • Proficient with Microsoft Office Suite, with outstanding Excel skills.
    • Excellent customer service skills.

    Let us know if you also have:

    • Associates degree or higher in business administration or other related field.
    • Experience in roles supporting association-based certifications.
    • Skilled user of Cobalt and/or other certification database systems

    Physical Demands

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

     

    Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.

     

    Work Environment

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Work is regularly performed in a professional office environment and routinely uses standard office equipment. This job requires occasional travel 0-10%.

     

    The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

     

    ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: accessibility@shrm.org or TDD (703) 548-6990.

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