Society for Human Resource Management

  • Director, Field Services

    Job Locations US | US
    Job ID 2019-1369
  • Overview

    The Membership Department is responsible for the active support of SHRM Initiatives, Programs and Activities through our state, chapter and volunteers and direct interactions with members and students. The team is primarily focused on membership retention, growth and development via relationships with new and existing chapters and member-at-large outreach efforts. It is accountable for the overall health and growth of the state council and chapter delivery channel for SHRM and the direct outreach to the HR profession and community. Supports overall member retention and acquisition goals, including strategies to support member engagement.


    Reporting to the Divisional Director, the Field Service Director (FSD) activates the comprehensive strategy and initiatives with SHRM State Councils and SHRM Chapters to achieve SHRM’s objectives and goals. The FSD role is to increase satisfaction, communication, engagement, and collaboration that leads to shared business goals in driving membership retention and acquisition, and for sales of metered products and services and promoting SHRM’s strategic initiatives. This position serves as the senior account and relationship manager for SHRM Chapter and State Council distribution channel, providing a single point of contact and plays a critical, strategic role in building relationships inside SHRM and with affiliates in driving SHRM goals and objectives. This role includes extensive sales and relationship account management, customer service, business operations, consulting, and public speaking.


    Your Day:

    • Responsible for engagement of all SHRM State Councils, Chapters and Student Chapters, members (in-chapter and member At Large) within their assigned, specific geographic region.

    • Manages the relationships with SHRM State Councils, Chapters and Student Chapters and coordinates all SHRM stakeholder input in securing SHRM business objectives with the affiliates. This includes member acquisition and retention, member engagement, metered product and certification penetration and sales.

    • Plans, and executes strategy to achieve the business, operational and financial results for SHRM’s State Councils and Chapters within their assigned, specific geographic region. FSD’s partners with key SHRM resources to develop the tools and resources that meet the business objectives of SHRM and the SHRM affiliate.

    • Manages the relationship and account with SHRM State Councils and Chapters and Student Chapters within their assigned, specific geographic region. Coordinates SHRM input in securing SHRM business objectives.

    • Creates and executes an account and relationship plan for each individual key affiliate to meet SHRM and the affiliates mutual business objectives. Responsibilities includes compiling data and key financial information; developing proposed SHRM partnership offerings; ensuring affiliation governance requirements and achieving financial, membership and programmatic key performance indicators for SHRM business objectives.

    • Manages financial and coordinates staff resources to meets the goals and objectives of SHRM with our key affiliates executing on SHRM’s engagement strategy.

    • Manages the sponsorships and booth branding and presence at SHRM State Councils and Chapter conferences, education programs and meetings in support of SHRM’s strategic objectives with these affiliates.

    • Provide strategic guidance, coaching and education support to develop volunteer leadership within SHRM State Council and Chapters and ensure alignment of affiliate with SHRM strategy and objectives.

    • Oversees affiliation and governance requirements and compliance for Affiliates.

    • Manages the day-to-day requests and coordination of the assigned Affiliates.

    • Provides presentations on SHRM and workplace Topics at conferences and other settings in support of SHRM objectives.

    • Performs other duties and projects as assigned.


    Must Haves:

    • A Bachelor’s degree from a four-year accredited college or university
    • 5-7 years of professional experience in human resources, human resources service provider or HR related work experience with a proven track record of leading others without a reporting relationship
    • Proven results in successfully engaging volunteers, members or other stakeholders in support of an organizational strategic and operational plan

    • Sensitivity to and awareness of volunteer needs is essential

    • Proficient understanding and use of performance metrics and data analytics, including ability to determine and secure opportunities for membership renewal and acquisition, growth in SHRM metered products and strategic business objectives with SHRM affiliates in geographic areas of responsibility

    • Excellent member and customer service focus with the ability to influence and/or persuade stakeholders

    • Must be diplomatic, team-oriented and sensitive to the needs of members and staff to work across a large organization, secure resources, build relationships and identify opportunities is essential

    • Excellent oral and written communication and interpersonal skills, including experience in giving public presentations, speaking activities and use of social media

    • Creative approaches to problem solving are required

    • Ability to simultaneously coordinate a variety of complex projects and work within activity program deadlines is needed

    • Demonstrated ability to work within a team environment and successfully and timely deliver to internal and external customers at all levels

    • Demonstrated ability to execute on strategic objectives and goals, meet deadlines, multi task, work independently and possess strong organizational skills

    • Proficient experience in using various software programs including Microsoft Office Suite, SharePoint, or similar CRM software, NetSuite, Salesforce and Data Warehouse

    • Ability to maintain a home office and thrive as a remote worker, in a remote environment

    • Ability to work effectively in a virtual environment with colleagues, members and volunteer leaders

    • Ability for extensive travel by air, rail, car and other


    Let us know if you also have:

    • Business development, relationship and account management and association experience preferred
    • Experience in working with and managing volunteer is also preferred


    Physical Demands


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Visual acuity requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects. Moderate lifting is required. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects.

    Work Environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Work is regularly performed in a combination of home office and conference settings, and routinely uses standard office equipment. It may require the maintenance of home office and proximity to an airport for work related travel. This job requires frequent travel 50% or more – 60 to 70% travel.

    The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

    ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.


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