eCommerce Operations, part of the Global Development Division, drives SHRM’s eCommerce strategy, management of the SHRMStore online operations, and collaborates with cross-functional partners to manage all aspects of the eCommerce business and Affiliate partnerships. eCommerce Operations ensures that SHRM members and customers can purchase and register online for a variety of conferences, seminars, education, books, tools, and compliance products of interest to HR professionals at all career levels.
The eCommerce Customer Success Specialist is responsible for maintaining website product information and managing the accessories area of the SHRMStore. Provides Tier 2 customer support and helps troubleshoot and resolve customer inquiries or concerns that are escalated by the Customer Experience team. Ensures a friendly, positive, and timely shopping experience. Confirms and processes eCommerce customers’ records, billing information, payment transactions, and delivery date.
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Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is regularly performed in a professional office environment and routinely uses standard office equipment. Work is regularly performed in a combination of home office and conference settings, and routinely uses standard office equipment. It may require the maintenance of home office and proximity to an airport for work related travel.
The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or TDD (703) 548-6990.