Society for Human Resource Management

  • Manager, Education Programs

    Job Locations US-VA-Alexandria
    Job ID 2019-1427
    Education Programs
  • Overview

    The Educational Programs Department supports SHRM’s mission and strategic goals through the development and delivery of professional development programs to a global and domestic audience. This department is focused on building and sustaining educational partnerships with human resource professionals by providing curricular offerings to individuals and corporate members across professional experience levels, business sectors, and HR competencies. To enhance relationships with corporate clients, this department also provides discounts and opportunities for organizations to increase their total professional development value.


    The Manager, Educational Programs manages the development, execution, strategic direction and is accountable for meeting and growing the revenue of SHRM’s Educational Programs business. This includes synchronous virtual and face to face delivery and blended learning experiences delivered through SHRM’s Specialty Credential Program. The manager identifies and coordinates qualified instructors to deliver relevant course content and uses data and research to drive decisions for program topics, locations and mode of delivery. The Manager is expected to understand and translate adult learning principles and trends to drive continued innovation of SHRM's Education business. The Manager, Educational Programs also serves as an advisor to curriculum development and instructional design.


    Your Day:

    • Key decision maker in all facets of business and educational programs (face to face, virtual and corporate synchronous programs) as well as programs conducted at SHRM events.
    • Collaborates with the marketing department regularly on developing and writing promotion copy, identifying opportunities and target audiences/partners, and maintaining /developing the educational programs website and ecommerce platform.
    • Manages and directs all on-site program logistics and activities as well as all vendor relations (including negotiating contract and service terms). Serves as an on-site manager at select events in member facing role.
    • Acts as the central liaison for program instructors including negotiating faculty contracts and securing commitments.
    • Builds competitive SHRM educational programs, course curriculum, and specialty credentials, which support the Society's overall mission to promote business literacy and support the human resource profession.
    • Identifies topics, trends and learning models for new educational programming, including SHRM Senior Leadership Programs, make recommendations for updates for current curriculum content using course feedback and evaluations as well as market intelligence.
    • Evaluates the effectiveness of existing programs, attendee satisfaction, and identify the need for new topics based on market research, member surveys, program evaluations, and alignment with SHRM's competency model across all career levels.
    • Manages, coaches and develops a team with a diverse array of talents and responsibilities to support and grow the SHRM Educational Programs business.
    • Develops and manages the program schedule (including programs at the SHRM Annual Conference and specialty conferences) by identifying program dates and locations and assigning instructors to SHRM Educational Programs.
    • Collaborates with events team, marketing department and other internal stakeholders on coordinating space selection, promotional materials, financial accountabilities, and more.
    • Oversees enrollment management issues, troubleshoots and resolves customer related and technology issues.
    • Develops, maintains, and regularly reports on the annual budget for SHRM Educational Programs. Oversees the financial management of seminars by monitoring budget variances and planning appropriate adjustments to maintain profit margins.


    Must Haves:

    • Bachelor’s degree in Business Administration, Education, or a related field.
    • 8 years of experience in business management to include building and managing budgets, accountability to revenue goals and strategic initiatives.
    • 8+ years of relevant experience in Human Resources, Education and/or Training.
    • Experience in project and program management, proven stakeholder management and people management skills, expertise in developing project plans and processes.
    • Experience utilizing business intelligence to make data driven decisions. Experience in virtual learning platforms and virtual program delivery.
    • Ability to develop and manage budgets, financial analysis and reporting.
    • Excellent organizational, multi-tasking, analytical, decision-making, strategic thinking, and interpersonal skills.
    • Strong professional presence.
    • Ability to manage and develop a team.
    • Previous stakeholder management skills.
    • Ability to work in a high-paced environment.
    • Ability to innovate and manage risks effectively.
    • Strong negotiating, collaboration, and team building skills.
    • Knowledge of Virtual Training Environments.
    • Excellent communication skills, including editing, writing and verbal skills.
    • Proficient in MS Office Suite, budgeting and financial analysis platforms and database applications.
    • Ability to manage and deliver multiple projects on time.
    • Ability to work positively with partners in coalitions, in teams, and independently.

    Let us know if you also have:

    • Knowledge and proficiency in adult learning principles as well as the instructional design process - analysis, design, development, implementation, and evaluation.

    Physical Demands


    Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. 


    Work Environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment. This job requires moderate travel 20-30%.


    The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).


    ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.


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