Society for Human Resource Management

  • Associate, Exchange Visitor Program

    Job Locations US-VA-Alexandria
    Job ID 2020-1442
    J Program
  • Overview

    SHRM’s Global Development department produces the most comprehensive resource of Human Resource education by developing and delivering ongoing learning experiences through Conferences, instructor-led programs and an eLearning library.  In addition to these premier resources that offer HR professionals a continued opportunity for growth, we provide members and their organizations around the world a wide array of services, such as immigration-based benefits and enterprise solutions. 


    SHRM’s Exchange Visitor program team, which facilitates the sponsorship of training and internship programs as part of the Department of State’s Exchange Visitor Program (J-1 Visa), is part of the SHRM Global Development department.


    The Exchange Visitor Program Associate administers the daily operations of SHRM’s Exchange Visitor programs, with emphasis on supporting U.S. employers with the J-1 visa sponsorship process for trainings and internships, client/participant relationship management, and operational support.


    Your Day:



    • Process J-1 visa sponsorship applications on behalf of U.S. employers.
    • Serve as an Alternate Responsible Officer for SHRM’s J-1 visa trainee and intern programs.
    • Process amendment, extension, and separate family applications submitted for sponsored programs.
    • Maintain records in the online case management system (INSZoom) and keep files and systems up-to-date and operational. Provide input on how to make the process more efficient and user friendly for host companies.
    • Support SHRM’s participant compliance and engagement activities, including responding to participant/client questions, following up on outstanding items as necessary, maintaining up-to-date SEVIS records, participating in site visits and cultural activities, and engaging in monitoring activities as needed.
    • Ensure that the J-1 visa program materials (electronic and printed) are maintained and up-to-date.
    • Contribute to J-1 visa-related advocacy efforts to lawmakers and stakeholders and participate in Alliance for International Exchange sponsored events.
    • Provide operational and implementation support as needed for other SHRM corporate solutions-related products and services.
    • Contribute to and support activities within SHRM’s Global Operations team throughout the year.

    Client Management

    • Build relationships and communicate regularly with the key personnel that administer J-1 visa programs at SHRM’s host organizations, including human resource representatives, global mobility specialists, and legal counsels.
    • Assist in the onboarding of new host organizations, including answering questions, providing information and documents, responding to phone calls and emails, and serving as the main point of contact for new organizations.

    Content Delivery

    • Assist in the maintenance of SHRM’s J-1 visa-related social media presence.
    • Support projects related to the SHRM Immigration Symposium, including coordination of J-1 visa-related events and sessions during the event.
    • Assist team members with new and ongoing projects and initiatives as necessary.


    Must Haves:

    • High school diploma or equivalent
    • Minimum of 1-3 years of previous administrative, paralegal, customer service, sales, and/or international programming experience.
    • U.S. Citizenship or Permanent Residency (per U.S. Department of State regulations).
    • Demonstrated customer-service and business development skills and ability to communicate and interact with a range of stakeholders, including program participants and representatives from Host Employers.
    • Attention to detail and ability to effectively handle sensitive candidate and company information.
    • Proven capacity to coordinate multiple ongoing projects simultaneously and to meet critical client deadlines.
    • Demonstrated professional ability to work independently, prioritize tasks, and problem-solve.
    • Flexibility and ability to successfully operate within a team setting.
    • Strong written and oral communication skills.
    • Knowledge of Microsoft office
    • Must be available to answer emergency calls outside of normal office hours.


    Let us know if you also have:

    • Prior experience in the immigration, legal, or international exchange fields.
    • Knowledge of immigration law.
    • Experience with INSZoom, Netsuite, Salesforce, or other comparable database systems.
    • Experience living or working abroad.

    Physical Demands


    Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.


    Work Environment


    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Work is regularly performed in a professional office environment and routinely uses standard office equipment. This job requires occasional travel 0-10%.


    The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).


    ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.


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