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The Membership Department is responsible for the active support of SHRM Initiatives, Programs and Activities through our state, chapter and volunteers and direct interactions with members and students. The team is primarily focused on membership retention, growth and development via relationships with new and existing chapters and member-at-large outreach efforts. It is accountable for the overall health and growth of the state council and chapter delivery channel for SHRM and the direct outreach to the HR profession and community. Supports overall member retention and acquisition goals, including strategies to support member engagement.
Reporting to the Senior Vice President of Membership, the Manager, Emerging Professional Engagement, executes the comprehensive strategy and initiatives to achieve SHRM/SHRM Foundation’s objectives and goals for emerging professionals. This position influences and manages organizational resources and collaborates with the SHRM Foundation to activate the student strategy through programs and campaigns that engage members and prospective members in the student and emerging professional segments. This position serves as a key leader for the emerging professionals, playing a critical, strategic role in building relationships inside SHRM and with affiliates in driving SHRM goals and objectives with these key constituencies. Leads membership growth, engagement and retention strategies for designated segments. Analyzes market research data to better understand segments, recommend enhancements and new products/services.
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SHRM’s Global Development department produces the most comprehensive resource of Human Resource education by developing and delivering ongoing learning experiences through Conferences, instructor-led programs and an eLearning library. In addition to these premier resources that offer HR professionals a continued opportunity for growth, we provide members and their organizations around the world a wide array of services, such as immigration-based benefits and enterprise solutions.
SHRM’s Exchange Visitor program team, which facilitates the sponsorship of training and internship programs as part of the Department of State’s Exchange Visitor Program (J-1 Visa), is part of the SHRM Global Development department.
The Exchange Visitor Program Associate administers the daily operations of SHRM’s Exchange Visitor programs, with emphasis on supporting U.S. employers with the J-1 visa sponsorship process for trainings and internships, client/participant relationship management, and operational support.
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SHRM Certification, part of the Knowledge Development and Certification division, provides gold standard, next-generation credentials in the field of human resources. These credentials provide HR professionals the opportunity to demonstrate their mastery of the core competencies needed to ensure success in today’s demanding business environment. Members of the Certification team research, develop, manage, validate and improve the certification exams and certification program.
The Certification Research Analyst handles a wide variety of research and validation activities associated with the SHRM-CP and SHRM-SCP certifications. The Analyst focusses on working with large data sets to review, synthesize, analyze and report findings from these data to support the needs of the certification program and other departments/divisions within SHRM that benefit from these data. The Analyst also communicates results via reports, marketing collateral, press-related communications as needed and contributing to development of new programs (e.g., professional development programs), products and services resulting from and relating to the data. Consequently, cross-organizational collaboration plays a large role in this position.
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The Educational Programs Department supports SHRM’s mission and strategic goals through the development and delivery of professional development programs to a global and domestic audience. This department is focused on building and sustaining educational partnerships with human resource professionals by providing curricular offerings to individuals and corporate members across professional experience levels, business sectors, and HR competencies. To enhance relationships with corporate clients, this department also provides discounts and opportunities for organizations to increase their total professional development value.
The Specialist, eLearning Systems Administrator contributes to the delivery of SHRM’s eLearning products and the online portion of SHRM Specialty Credentials. The SHRM eLearning product portfolio includes products that serve individuals and corporate clients. These self-paced and blended learning products help HR professionals develop their professional skills, knowledge, and competencies, in turn, supporting the advancement of the HR profession. In this capacity, the Specialist, eLearning Systems Administrator serves as the primary administrator for the LMS set-up, customization and functionality, coordinates with internal and external partners on product set-up and roll-out, contributes to corporate eLearning sales by creating custom catalogs and learning plans, and is supporting the eLearning Help Desk. The Specialist supports SHRM’s Manager of eLearning to meet product revenue targets by effectively managing the growing portfolio of products in the LMS, while serving our customers to ensure the highest level of customer support and satisfaction with SHRM Education products and programs. Additionally, the Specialist is an important partner in supporting the corporate clients and B2B service delivery.
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The Technology Infrastructure department is responsible for the ongoing IT Operations of SHRM and its affiliates. This includes the design, implementation, and ongoing support of all hardware and software infrastructure (both desktop and server), networking (wired and wireless), enterprise and contact center telephony, applications (on premise and hosted), for all SHRM technology initiatives. The department is also responsible for SHRM IT Security and all related components including network security, remote access VPN, email security, PCI compliance, et al. The department is also responsible for IT Service Desk, including the provisioning and administration of SHRM-issued computing devices, access to applications and tools used by SHRM Staff on a daily basis, and generalized IT Support services for SHRM Staff.
The Network Security Engineer is responsible for implementing, supporting, and maintaining all aspects of SHRM’s telecommunications, network, and IT Security infrastructure. The engineer is a key resource within the Network & System Operations team, ensuring systems security, integrity, and efficiency while maintaining high availability and uptime for all essential SHRM application resources. This role includes hands-on support in developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links, as well as essential IT Security related tools and applications. The engineer maintains a strong focus on operational excellence, automation, continuous improvement, and leveraging best practices within the Network and IT Security environments.
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SHRM’s Publishing & Media unit produces award-winning print and online news, information and collateral that informs, educates and engages the professional development and knowledge base of SHRM members, as well as HR and business professionals worldwide who follow and care about issues important to human capital and HR management. The division's advertising and HR Jobs offerings target vendors and employers who wish to align with SHRM's quality offerings to reach this valuable audience.
The Multimedia Production Specialist is responsible for coordinating and producing live and recorded webcasts and podcast programs for SHRM members. The position also actively contributes to the development and implementation of new webcast and podcast initiatives. This programming contributes to SHRM's member engagement and retention goals and supports the sales teams ability to generate revenue.
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The Educational Programs Department supports SHRM’s mission and strategic goals through the development and delivery of professional development programs to a global and domestic audience. This department is focused on building and sustaining educational partnerships with human resource professionals by providing curricular offerings to individuals and corporate members across professional experience levels, business sectors, and HR competencies. To enhance relationships with corporate clients, this department also provides discounts and opportunities for organizations to increase their total professional development value.
The Manager of eLearning leads the business operations and product management of our developing eLearning products portfolio. The Manager is responsible for setting the strategic direction for eLearning product development, while contributing to the financial growth and success of the portfolio. This role supports the Global Development division by expanding the product portfolio via strategic partnership, contributing to the identification of course development opportunities, managing all marketing and sales processes, managing the Learning Management System (LMS), and maintaining a high level of customer service and satisfaction.
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The Publishing & Media unit produces award-winning print and online content, information services and collateral that informs, educates, and engages the professional development and knowledge-base of members, as well as Human Resource and business professionals worldwide who follow and care about issues important to human capital management.
The Director, Creative Services oversees a team of designers who are responsible for developing the look, usability and branded elements for all SHRM; including but not limited to websites, email communications, advertising, branding initiatives, publications, brochures, postcards, and event marketing. Reporting to the Chief Marketing & Experience Officer, the Director is responsible for translating business requirements into consistently branded, intuitive products for units across the organization with the collaborative input of key stakeholders, developers, and other designers. The Director is charged with developing and upholding a consistent branded identity across SHRM’s various units and products while simultaneously managing timelines to keep projects on course. The Director is a contributor to the design process as well as responsible for providing regular constructive feedback of designs and designers alike to ensure that SHRM and its employees stays current in digital trends, tools and competencies.
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The Events Department is responsible for developing and implementing the strategy for conferences, meetings, and expositions in the U.S., as well as virtual events. The team handles site and speaker selection, event programming, meeting planning, vendor selection, exhibit and sponsorship sales, and logistics.
The Senior Specialist, HR Event Programming, is responsible for the development and execution of the organization’s programming at existing and newly launched conferences. With a focus on content development, this position is responsible for sourcing speakers and topics, communication with speakers, speaker logistics, and working collaboratively across SHRM departments.
With its primary focus on SHRM's mission as the world's largest HR membership society, and through implementation of event programming best practices, insightful market research, competitive intelligence and analytics, the Global Development division directly supports the Society's strategic imperatives and business operating plan goals including, but not limited to: membership growth, financial margin objectives, global revenue growth, California strategy, certification, and senior-segment engagement, and conference & seminar registration.
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The Educational Programs Department supports SHRM’s mission and strategic goals through the development and delivery of professional development programs to a global and domestic audience. This department is focused on building and sustaining educational partnerships with human resource professionals by providing curricular offerings to individuals and corporate members across professional experience levels, business sectors, and HR competencies. To enhance relationships with corporate clients, this department also provides discounts and opportunities for organizations to increase their total professional development value.
The Manager, Educational Programs manages the development, execution, strategic direction and is accountable for meeting and growing the revenue of SHRM’s Educational Programs business. This includes synchronous virtual and face to face delivery and blended learning experiences delivered through SHRM’s Specialty Credential Program. The manager identifies and coordinates qualified instructors to deliver relevant course content and uses data and research to drive decisions for program topics, locations and mode of delivery. The Manager is expected to understand and translate adult learning principles and trends to drive continued innovation of SHRM's Education business. The Manager, Educational Programs also serves as an advisor to curriculum development and instructional design.
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The Publishing & Media unit produces award-winning print and online content, information services and collateral that informs, educates, and engages the professional development and knowledge-base of members, as well as Human Resource and business professionals worldwide who follow and care about issues important to human capital management.
The Digital Design Specialist collaborates with teams across SHRM to research and design creative and user-centric web and email interfaces informed by best practices in usability and experience design. Under the supervision of the Creative Services Director, support SHRM initiatives with on-brand creative, cohesive and visually stimulating end-user experience for SHRM.org and its affiliates and partners, ensuring mobile enabled, responsive design.
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The Educational Programs Department supports SHRM’s mission and strategic goals through the development and delivery of professional development programs to a global and domestic audience. This department is focused on building and sustaining educational partnerships with human resource and other workplace professionals by providing educational offerings to individuals and corporate members across professional experience levels, business sectors, and HR competencies. To enhance relationships with corporate clients, this department also provides discounts and opportunities for organizations to increase their total professional development value.
The Senior Instructional Designer is responsible for the development and delivery of SHRM’s eLearning and Seminar product portfolio directed to both organizations and HR professionals. These products help HR professionals develop their skills, competencies, and in turn, support the advancement of the HR profession. In this capacity, the Senior Instructional Designer conducts analyses and audits to assess customer needs and designs, develops and enhances new and existing education programs. Using instructional design methodologies and adult learning principles, the Senior Instructional Designer leads the development of eLearning, virtual, classroom, and blended programs for both domestic and global audiences.
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Imagine working on rewarding projects within a diverse culture and having access to exceptional training and career development opportunities. The Society for Human Resource Management (SHRM), creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is the foremost expert, convener and thought leader on issues impacting today’s evolving workplaces. Our paid internship program enables students to gain hands-on experience in your field of study. We will provide you with real-world work experience through a variety of tailored projects and assignments that will broaden your perspective of the profession while coaching, guiding and mentoring you along the way. During the summer of 2020 you will be given an opportunity to partner with other student interns to explore a real case study that is drawn from our culture at SHRM. So, apply today!
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SHRM's Global Enterprise Sales creates and manages new and existing partnerships to advance SHRM's global enterprise strategy, primarily revenue-generation with multinational enterprises, industry associations, universities and vendors; expansion and servicing of international membership outside the US; and relationship management with other national, regional and worldwide HR associations, including the World Federation of People Management and its constituent regional confederations and local members.
The Enterprise Sales Director establishes and grows business relationships with potential Fortune 500, US partners (i.e., key business leaders and HR executives in multinational corporations [MNCs] and large national companies [LNCs] across multiple global regions; accredited universities with strong executive education programs; HR associations; and training companies). This role leverages relationships to gain a thorough understanding of key global human capital challenges of HR practitioners and identify SHRM products and services that aid business leaders in addressing their organizations’ challenges with an emphasis on SHRM education, training and certification programs. The Director also develops winning proposals that meet the challenges of corporations and grow SHRM’s US business. Works to evaluate current US business strategy and continuously update for potential growth.
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With core focus on promotion of information, products and services that drive member involvement and increase lifetime value, the Product Marketing Manager will create and oversee the marketing strategy for all SHRM Conferences, Education Programs, Credentials and SHRM Store products. This includes the development and management of the strategic marketing plans; management of the marketing budgets; implementation and analysis of each marketing campaign; management of day-to-day tactical functions of marketing and other related programs, including a team of marketing Specialists, that support the goals and objectives of SHRM. The manager will design, implement, and manage marketing plans across numerous product lines, including SHRM Conferences, Education Programs, Credentials and SHRM Store.
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Technology Solutions is within SHRM's Technology Operations division. Primary objective of the department is to ensure that SHRM's digital media provides an innovative and compelling user experience while reflecting the brand promise at all touch points with the help of flexible and cost-effective technology solutions. The technology solutions and tools encompass all of SHRM's online solutions including Digital Media, Interactive Design, eCommerce, DataWarehouse, Business Intelligence tools etc.
The Senior Software Engineer is responsible for designing and developing integration solutions and applications, securing and managing Application Programing Interfaces, and partnering with the data and architecture teams in laying out the strategic direction for services and APIs. The primary focus would be to create these solutions to integrate with our Enterprise Resource Planning platform (NetSuite) to enhance the overall functionality of the platform. The Senior Software Engineer also acts as a technical resource for junior engineers and leads certain projects.
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The SHRM Foundation is a values-based charity organization whose mission is to champion workforce and workplace transformation. It provides research-based solutions for challenging inclusion issues facing current and potential employees, scholarships to educate and develop HR professionals and opportunities for HR professionals to make a difference in their local communities. The SHRM Foundation is a 501(c)(3) nonprofit affiliate of the Society for Human Resource Management.
The Senior Specialist, Development’s primary focus is to manage activities related to SHRM Foundation’s annual campaign, contribute to the overall success of attaining SHRM Foundation’s revenue goals, leading development’s administrative functions and collaborating with SHRM Foundation team members to execute critical events and activities that engage donors and other development stakeholders. The Senior Specialist is assigned specific fundraising revenue goals, contribute in the development of a strategic course of action designed to execute the tactical elements of SHRM Foundation’s annual campaign, provide relationship management support and assistance to ensure timely responses to inquiries throughout the annual campaign, including liaise with internal and external partners. The Senior Specialist, Development ensures the optimization of processes, systems and infrastructure essential in order to successfully update and maintain various systems (Salesforce, etc.) to aid in tracking project deadlines, communications with SHRM Foundation staff and donors. The Senior Specialist also assists in prospect research and building a repository of potential donors for key programs and support activities associated with proposal development, grant management and reporting.