Click column header to sort
-
Marketing guides the organization as the world’s largest Human Resource membership society and aids in serving Human Resource professionals worldwide, driving a member-centric mindset and personalized member experiences. Marketing develops strategies that leverage membership scale and positively impact strategic imperatives and goals.
The Sr. Specialist, Marketing Automation is responsible for the development, execution and oversight of email marketing campaigns and initiatives. In this capacity, the Sr. Specialist partners closely with internal teams to define and launch campaigns across various channels. The position is responsible for the development and management protocols and tools to continually monitor, report, and analyze programs and campaigns on a regular basis.
-
By making the connection between brand and members, Marketing guides SHRM’s voice as the world's largest HR membership society. Marketing aids SHRM in serving HR professionals and the profession worldwide by driving a member-centric mindset and personalized member experiences that serve to generate greater lifetime value. By utilizing best practices, market research, competitive intelligence and analytics, Marketing develops strategies that leverage membership scale and positively impact SHRM’s strategic imperatives and business operating plan goals. Marketing programs drive membership growth, certification and recertification, professional development and financial margin objectives.
The Senior Specialist, Membership Acquisition Marketing develops and executes an effective membership marketing plan to ensure annual goals are met, while elevating the SHRM standing in the profession through the integration of compelling branding and messaging strategies in all membership growth initiatives. The position directly manages acquisition marketing programs aimed at recruiting members domestically and internationally. In collaboration with membership and product marketing managers, the Senior Specialist integrates the member value proposition into all prospect acquisition campaigns, further enhancing the SHRM brand story, delivering results against targets and contributing to the growth of the organization.
-
The SHRM Accounting Department provides timely and effective support to all departments related to any issues with financial impact for the organization. The Payroll Analyst processes SHRM, SHRM Foundation and HRPS (collectively SHRM and its affiliates) recurring payroll and is the primary liaison between SHRM, HR and its third-party payroll processing vendor. Manages, prepares and analyzes payroll and compensation budgets, forecasts, and computations to support decision-making for SHRM and its affiliates.
-
With its primary focus on SHRM's mission as the world's largest HR membership society, and through implementation of marketing best practices, insightful market research, competitive intelligence and analytics, the Marketing division directly supports the Society's strategic imperatives and business operating plan goals including, but not limited to: membership growth, financial margin objectives, global revenue growth, California strategy, certification, and senior-segment engagement, and conference & seminar registration. Responsible directly and indirectly for more than 60% of the organization's revenue, the team works collaboratively within each department, division, unit and cross-organizationally to promote the strength of the SHRM brand and the voice of the customer through its thought leadership and 40+ metered and non-metered product lines. Under the leadership of the Chief Marketing Officer we strive for organizational, professional and personal success and create opportunities for continued learning and development in a culture of transparency, respect, collaboration, creativity, flexibility, innovation, and fiscal responsibility -- always with our members' interests and organizational values in mind.
With core focus on promotion of information, products and services that drive member involvement and increase lifetime value, this individual coordinates and implements marketing plans to support SHRM Conferences, as well as various SHRM educational products and additional marketing efforts as assigned. Under the direction of the Product Marketing Manager, the Specialist supports the marketing strategy as outlined by the manager and key stakeholders and is responsible for achieving key metrics, program or sales goals, and demonstrating the ROI and effectiveness of the marketing campaign to internal clients.
This role specializes in marketing communications for Annual Conference, particularly email and segmentation of messages to the identified segments, as well as metrics for all campaigns. In addition, this role provides expanded support for other campaign standards, such as print design and development, messaging, and online/print ads.
-
The Customer Care department handles the approximately 250K phone and email inquiries generated annually by members and customers. The department’s goal is to resolve customer issues efficiently and effectively – and to do so by exceeding industry standards of performance.
The Director, Customer Care (D-CC) builds and operates a customer contact center that supports and propels SHRM’s customer centricity and growth strategies. Through vision, disciplined management and innovation, the D-CC creates a world-class omnichannel platform (onsite, virtual and outsourced) which performs at substantially higher levels than existing models. Working closely with colleagues in Marketing and across the organization, the D-CC leads a unit that provides swift resolution to customers’ problems and drives revenue growth through new customer acquisition, retention, upsell, cross sell – and higher engagement.
-
SHRM Certification, part of the Knowledge Development and Certification division, provides gold standard, next-generation credentials in the field of human resources. These credentials provide HR professionals the opportunity to demonstrate their mastery of the core competencies needed to ensure success in today’s demanding business environment. Members of the Certification team research, develop, manage, validate and improve the certification exams and certification program.
The Test Development Specialist supports the various projects contributing to the test development efforts for both the SHRM-CP and SHRM-SCP. The position applies HR-specific knowledge and expertise to improve the quality of test items through writing and editing, and respond to queries from linguists about test form and other translations into multiple languages. Projects include administrative projects (such as contract processing), research projects (supporting the work of the scoring and psychometrics team), and test development projects (reviewing/editing items, contributing to Item-level reviews, supporting publishing cycles, in-platform test-form review and score-testing trials) as well as other projects that will build bench strength across the unit to provide backup to multiple positions within the team.
-
SHRM Certification, part of the Knowledge Development and Certification division, provides gold standard, next-generation credentials in the field of human resources. These credentials provide HR professionals the opportunity to demonstrate their mastery of the core competencies needed to ensure success in today’s demanding business environment. Members of the Certification team research, develop, manage, validate and improve the certification exams and certification program.
The Certification Research Analyst handles a wide variety of research and validation activities associated with the SHRM-CP and SHRM-SCP certifications. The Analyst focusses on working with large data sets to review, synthesize, analyze and report findings from these data to support the needs of the certification program and other departments/divisions within SHRM that benefit from these data. The Analyst also communicates results via reports, marketing collateral, press-related communications as needed and contributing to development of new programs (e.g., professional development programs), products and services resulting from and relating to the data. Consequently, cross-organizational collaboration plays a large role in this position.
-
With its primary focus on SHRM's mission as the world's largest HR membership society, and through implementation of marketing best practices, insightful market research, competitive intelligence and analytics, the Marketing division directly supports the Society's strategic imperatives and business operating plan goals including, but not limited to: membership growth, financial margin objectives, global revenue growth, California strategy, certification, and senior-segment engagement, and conference & seminar registration. Responsible directly and indirectly for more than 60% of the organization's revenue, the team works collaboratively within each department, division, unit and cross-organizationally to promote the strength of the SHRM brand and the voice of the customer through its thought leadership and 40+ metered and non-metered product lines. Under the leadership of the Chief Marketing Officer we strive for organizational, professional and personal success and create opportunities for continued learning and development in a culture of transparency, respect, collaboration, creativity, flexibility, innovation, and fiscal responsibility -- always with our members' interests and organizational values in mind.
With core focus on promotion of information, products and services that drive member involvement and increase lifetime value, the Marketing Specialist manages the creation and distribution of promotional materials, print and digital advertising, for various SHRM educational products and value add products and services as assigned. Under the direction of the Manager, Product Marketing, the Specialist initiates, support and manage the marketing strategy as outlined by the manager and key stakeholders, and is responsible for achieving key metrics, program or sales goals and demonstrating the ROI and effectiveness of the marketing campaign to the internal client.
-
SHRM’s Publishing & Media unit produces award-winning print and online news, information and collateral that informs, educates and engages the professional development and knowledge base of SHRM members, as well as HR and business professionals worldwide who follow and care about issues important to human capital and HR management. The division's advertising and HR Jobs offerings target vendors and employers who wish to align with SHRM's quality offerings to reach this valuable audience.
The Copy Editor works to ensure the quality of text and layouts for hundreds of projects each year from multiple SHRM business units and affiliates. Work encompasses a variety of styles, purposes, tones, formats, deadlines, budget specifications and delivery methods, including print, digital, online and via e-mail, with day-to-day oversight of specific client projects. Regular products include editorial materials (for example, HR Magazine, SHRM Online news and legal articles, e-newsletters and books), research materials (for example, survey reports and infographics) and marketing and promotional materials (for example, press releases, brochures, congressional testimony, advertisements, post cards and member e-mails).
-
Do you want to share your experience and knowledge in Human Resources with other HR professionals? Do you have an appetite for learning and HR research?
The Knowledge Center may be the place for you!
-
The Communication Department is responsible for informing all of SHRM’s audiences on SHRM’s thought leadership, mission and activities in a positive, consistent and credible manner. The Communication Department is also responsible for publicly protecting and defending SHRM’s reputation and brand. Typically, this means working directly with news organizations and journalists responsible for producing the news and features in mass media. In other instances, it means utilizes social media to exchange information about SHRM directly with the press, key audiences and influencers. The Communication Department encompasses Brand, Media Relations, Social Media Engagement and Corporate Communications. The collective team engages in a variety of work related to managing SHRM’s reputation and brand image among SHRM’s members as well as elevating the reputation to business leaders and policy makers on a broader, global scale.
The Manager, Event Experience and Immersive Campaigns is responsible for developing a variety of immersive event experiences and integrated campaigns focused on issues facing businesses. This role is a creative and confident storyteller who translates complex policy and business issues into original events and related audience experiences.
This role promotes the brand, define SHRM reputation, and support SHRM business goals through powerful in-person storytelling opportunities.
-
SHRM’s Digital Media unit produces award-winning print and online news, information and collateral that informs, educates and engages the professional development and knowledge base of SHRM members, as well as HR and business professionals worldwide who follow and care about issues important to human capital and HR management. The division's advertising and HR Jobs offerings target vendors and employers who wish to align with SHRM's quality offerings to reach this valuable audience.
The Advertising Sales Manager is responsible for advertising sales, sales support and marketing efforts to drive advertising revenue within the SHRM media brands - website, e-newsletter, webcasts, print magazines; these play a key role in helping SHRM achieve its overall revenue and operating margin goals. This position reports to the VP, Advertising Sales and works collaboratively with internal and external partners to drive revenue growth through the improvement of client retention, maximizing current advertising inventories, launching new products, direct sales to new business prospects and implementing line extensions to current media offerings in order to achieve and exceed revenue goals. Position manages Sales Support and Advertising Operations team to support innovative sales strategies for the sales team.
-
The Technology Infrastructure department is responsible for the ongoing information technology operations of SHRM and its affiliates. This includes the design, implementation, and ongoing support of all hardware and software infrastructure (both desktop and server), networking (wired and wireless), telephony (VoIP and cellular), applications (on premise and hosted), remote access, security, and budget creation and maintenance for all of SHRM technology initiatives.
The Senior Systems Engineer works as a member of the Integrations team, working collaboratively with the software engineers and greater technology team to design and maintain the systems that power SHRM’s integrated applications. The engineer supports efforts to automate and streamline our operations and processes, and builds and maintain tools for development, deployment, monitoring and ongoing operations. The engineer must uphold systems security and configuration management standards, while maintaining high availability for SHRM’s cloud-based and on-premise application infrastructure.
-
The Communication Department is responsible for informing all of SHRM’s audiences on SHRM’s thought leadership, mission and activities in a positive, consistent and credible manner. The Communication Department is also responsible for publicly protecting and defending SHRM’s reputation and brand. Typically, this means working directly with news organizations and journalists responsible for producing the news and features in mass media. In other instances, it means utilizes social media to exchange information about SHRM directly with the press, key audiences and influencers. The Communication Department encompasses Brand, Media Relations, Social Media Engagement and Corporate Communications. The collective team engages in a variety of work related to managing SHRM’s reputation and brand image among SHRM’s members as well as elevating the reputation to business leaders and policy makers on a broader, global scale.
The Brand Communications Specialist provides support in all things SHRM Brand and help position SHRM as thought leader at the intersection of employers, employees and the economy. As a member of the Brand Team, the specialist promotes the brand through messaging, creative storytelling and brand activations at SHRM events with a demonstrated understanding of SHRM’s audience and strategic vision.
The Specialist, Brand Communications also supports the brand team in creating tactics that support the overall brand strategy from support at tradeshows, brand messaging, project management, analytics and reporting. Activities may include but not limited to integrated marketing programs, commercial programs, SHRM events, and thought leadership around the brand.
-
The Communication Department is responsible for informing all of SHRM’s audiences on SHRM’s thought leadership, mission and activities in a positive, consistent and credible manner. The Communication Department is also responsible for publicly protecting and defending SHRM’s reputation and brand. Typically, this means working directly with news organizations and journalists responsible for producing the news and features in mass media. In other instances, it means utilizes social media to exchange information about SHRM directly with the press, key audiences and influencers. The Communication Department encompasses Brand, Media Relations, Social Media Engagement and Corporate Communications. The collective team engages in a variety of work related to managing SHRM’s reputation and brand image among SHRM’s members as well as elevating the reputation to business leaders and policy makers on a broader, global scale.
Under the direction of the Director of Event Experience, the Senior Specialist, Event Communications tells the stories of SHRM as the voice of all things work and crafts narratives to elevate the global HR profession. This role drafts talking points, conference scripts, presentation slides, letters, campaign memos and other writing assignments in support of events and integrated communication campaigns. This position is responsible for achievement of assigned goals and business objectives that coincide with the goals and business objectives of SHRM via brand reputation and experience.
-
SHRM’s paid internship program enables students to participate in valuable real-world work experience through a variety of tailored assignments within their interest and field of study. Students will also be given an opportunity to partner with other interns to explore a real case study that is drawn from our culture at SHRM. Teams will present their findings to their hiring manager and the executive staff at the end of the summer.
-
Technology Solutions is within SHRM's Technology Operations division. Primary objective of the department is to ensure that SHRM's digital media provides an innovative and compelling user experience while reflecting the brand promise at all touch points with the help of flexible and cost-effective technology solutions. The technology solutions and tools encompass all of SHRM's online solutions including Digital Media, Interactive Design, eCommerce, DataWarehouse, Business Intelligence tools etc.
The Senior Software Engineer is responsible for designing and developing integration solutions and applications, securing and managing Application Programing Interfaces, and partnering with the data and architecture teams in laying out the strategic direction for services and APIs. The primary focus would be to create these solutions to integrate with our Enterprise Resource Planning platform (NetSuite) to enhance the overall functionality of the platform. The Senior Software Engineer also acts as a technical resource for junior engineers and leads certain projects.
-
The Educational Programs Department supports SHRM’s mission and strategic goals through the development and delivery of professional development programs to a global and domestic audience. This department is focused on building and sustaining educational partnerships with human resource and business professionals by providing curricular offerings to individuals and corporate entities across professional experience levels, business sectors and HR competencies.
The Education Programs Specialist serves as an integral member of the SHRM Educational Programs team. The Education Programs Specialist works closely with the Manager, Education Programs to implement the overall educational programs strategy with the goal of delivering the highest caliber of service and programming to SHRM members and the greater business community. In addition, this position will deliver the required understanding and front-line management for all SHRM educational programs (virtual, in-person and blended).
-
SHRM’s Multimedia Department creates top quality audio and video products that are distributed internally, across the Web and on social platforms. Our content helps tell the story of HR professionals, define HR concepts and extend the reach of the SHRM brand to digital audiences across the globe.
The Audio/Video Production Specialist assists with the creation, editing and distribution of SHRM's audio/video content. The position executes SHRM's audio/video offerings by creating compelling content that serves and engages the SHRM community, meets the needs of the organization and positions SHRM as a thought leader. The specialist works closely with management to partner with all stakeholder groups to deliver quality content.
-
Do you want to share your experience and knowledge in Human Resources with other HR professionals? Do you have an appetite for learning and HR research?
The Knowledge Center may be the place for you!