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Overview
The Government Affairs Department is a component of the External Affairs Division and is led by the Corporate Secretary and Chief of Staff who reports directly to the Chief Executive Officer. Government affairs works in a nonpartisan manner to advocate for effective workplace public policies. Government Affairs focuses on a variety of issues important to the HR profession that impact the workplace, including: labor and employment, civil rights, tax and benefits, immigration, health care, and workplace flexibility.
The Policy Analyst supports SHRM’s comprehensive strategy to develop and coordinate advocacy and education initiatives associated with SHRM’s federal and state public policy for SHRM members with special emphasis on SHRM’s Advocacy Team (A-Team). The incumbent plans and designs state and chapter public policy initiatives designed to support these activities, as well as supports chapter and state council public policy programs.
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The Knowledge Department responds to thousands of both simple and complex member HR-related questions and inquiries each year. HR Knowledge Advisors offer guidance, suggestions and real life personal/professional experiences in response to questions. Additionally, Knowledge Advisors complete research on HR-related topics to assist in answering member questions. The Knowledge Department creates content, such as Express Requests, responds to media requests, conducts exam reviews, implements marketing efforts etc.
The HR Knowledge Advisor (PRN) develops and serves Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR-related questions. This position is considered part-time on an ad-hoc basis with no guarantee of minimum hours. We will work with a candidate's availability, including days, nights, and weekends. This position is considered remote; we prefer local candidates in Alexandria, VA, to participate in on-site training and/or meetings if necessary.
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The Marketing department tells the organization’s story by informing employees, members, and the public of the organization’s mission, policies, practices, and programs in a positive, consistent and credible manner. The department is also responsible for publicly protecting and defending the organization’s reputation and brand, and for communications that support organizational goals and priorities.
The Specialist enables continued growth of the SHRM Speakers Bureau businesses by performing an array of tasks related to internal and external speaker engagement fulfillment and administration. The internal bureau is the program designed to manage speaking engagements for C-suite executives and subject matter experts for chapter and affiliate meetings. The external bureau is a line of business established to serve as a platform for the organization’s voice and elevating SHRM’s position as a thought leader nationally and internationally. The position assists the Director who is responsible for developing a profitable business, gaining knowledge of and building relationships with SHRM’s national and international roster of speakers.
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The editorial department is responsible for creating news, features, tools, templates, charts and a wide range of interactive features, newsletters, videos, podcasts and books for SHRM.org and HR Magazine.
The Digital Content Editor works across the editorial and creative services teams to identify and shape innovative features and multimedia storytelling on a range of issues important to HR and the workplace. The Digital Content Editor also is responsible for managing the Breaking News Alerts feature and assists with the daily management of content on SHRM's website and digital platforms, the creation and optimization of new editorial content, and relevant social media efforts.
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SHRM's Global Enterprise Sales creates and manages new and existing partnerships to advance SHRM's global enterprise strategy, primarily revenue-generation with multinational enterprises, industry associations, universities and vendors; expansion and servicing of international membership outside the US; and relationship management with other national, regional and worldwide HR associations, including the World Federation of People Management and its constituent regional confederations and local members.
Establish and grow business relationships with potential global partners (i.e., key business leaders and HR executives in multinational corporations [MNCs] and large national companies [LNCs] across multiple global regions; accredited universities with strong executive education programs; HR associations; and training companies). Leverage relationships to gain a thorough understanding of the key global human capital challenges of HR practitioners and identify SHRM products and services that aid business leaders in addressing their organizations’ challenges with an emphasis on SHRM education, training and certification programs. Develop winning proposals that will meet the challenges of corporations and grow SHRM’s global business primarily in Europe and support Sub-Saharan Africa partners. Work to evaluate current global business strategy and continuously update for potential growth.
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By making the connection between brand and members, Marketing guides SHRM’s voice as the world's largest HR membership society. Marketing aides SHRM in serving HR professionals and the profession worldwide by driving a member-centric mindset and personalized member experiences that serve to generate greater lifetime value. By utilizing best practices, market research, competitive intelligence and analytics, Marketing develops strategies that leverage membership scale and positively impact SHRM’s strategic imperatives and business operating plan goals. Marketing programs drive membership growth, certification and recertification, professional development and financial margin objectives.
The Specialist, Membership Marketing contributes to the execution of the membership marketing plan by integrating compelling branding and messaging strategies in all membership engagement initiatives and elevating the organization’s recognition in the profession. In this capacity, the specialist supports engagement marketing programs aimed at engaging members domestically and internationally, and partner with Segment and Product marketing teams to integrate the member value proposition into all member engagement and retention campaigns.
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The Specialist, eLearning Systems Administrator contributes to the delivery of SHRM’s eLearning products and the online portion of SHRM Specialty Credentials. The SHRM eLearning product portfolio includes products that serve individuals and corporate clients. These self-paced and blended learning products help HR professionals develop their professional skills, knowledge, and competencies, in turn, supporting the advancement of the HR profession. In this capacity, the Specialist, eLearning Products serves as the primary administrator for the LMS, coordinates with internal and external partners on new product set-up and roll-out, contributes to corporate eLearning sales by creating custom catalogs and learning plans, and is responsible for the eLearning Help Desk. The Specialist supports the Manager of eLearning Products to meet product revenue targets by effectively managing the growing portfolio of products in the LMS (Docebo), while serving our customers to ensure the highest level of customer support and satisfaction with SHRM eLearning. Additionally, the Specialist is an important partner in cross-department sales and marketing efforts.
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The Events Department is responsible for developing and implementing the strategy for SHRM’s Conferences, meetings and Expositions in the US as well as derivative products such as conference-on-demand and virtual conferences. This team manages concurrent session speaker selection, programming, meeting planning, contract negotiation, exhibit and sponsorship sales and service, production and execution of the SHRM Annual Conference and Exposition and SHRM’s Specialty Conferences. Site selection, venue and supplier negotiation and logistics support are provided by this team for SHRM Educational Programs, Board Meetings and other ad hoc organizational meetings.
The Events Coordinator is responsible for the planning and execution of numerous SHRM meetings and events. The Events Coordinator supports the Annual Conference and Exposition as the lead for several aspects of the event and provides primary administrative support to the Vice President of Events, as well as administrative support to the Events department as needed.
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The Membership Department is responsible for the active support of SHRM Initiatives, Programs and Activities through our state, chapter and volunteers and direct interactions with members and students. The team serves as the organizational co-lead for overall member retention and acquisition goals, including strategies to support member engagement It is accountable for the overall health and growth of the state council and chapter delivery channel for SHRM and the direct outreach to the HR profession and community.
The Membership Engagement Associate (MEA) provides direction and support to establish, maintain, and strengthen relationships with SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates to achieve SHRM’s strategy and objectives regarding membership. The MEA serves as a resource to SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates.
The MEA serves a key role in guiding the membership division in the overall chapter, state council, and volunteer leader engagement and compliance, and is one of the primary contacts of SHRM to members, students, and volunteers. The MEA has a presence at national, regional, and local meetings and conferences as well as presents the SHRM message to members and potential members. The position certifies affiliate compliance with governance structure, audits, and multi-million-dollar financial support payments. The MEA maximizes efficiencies to ensure strong and vibrant professional, student chapters, and state councils, and acts as key enabler for membership.
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The Educational Products department supports SHRM’s mission by offering competency-based asynchronous education to our customers to develop and elevate their skills as an HR professional. In addition, the department provides a variety of assessment tools to help Human Resources and business leaders develop strategies to drive organizational performance.
The Senior Specialist, Education Products plays an integral role in growing SHRM’s Education Products portfolio. The products within the portfolio are designed to provide HR teams, and organizations, valuable data that can help drive action plans and strategies to improve organizational performance. The Senior Specialist is responsible for new business development efforts, and is a key contributor to the development, sales, delivery, and strategic direction for existing and new products. The Senior Specialist partners with other stakeholders to complete cross-department sales and marketing efforts.
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The SHRM Human Resources Department is dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and accuracy in the areas of total rewards and analytics, employee relations, talent management and inclusion, organizational learning and talent development, and employee engagement and culture.
The Employee Experience Manager is responsible for supporting and reinforcing a positive, impactful employee experience that contributes to SHRM’s purpose: to elevate HR. SHRM is building an agile, resilient organizational culture and this position will help align the employee experience to that culture through assessment, coaching and advising, and applied research. This position will manage regular, ongoing methods for assessing the workplace (e.g., onboarding surveys, engagement surveys, stay interviews, exit interviews, etc.), facilitating the analyses and communications of results. Based on findings, will partner with managers, the HR team and other business support functions to determine how to improve/simplify the workplace at SHRM. Will also be responsible for advising on employee relations and performance related issues, tracking recurring themes to address root causes. This position will also partner with SHRM’s Knowledge and Research teams to pilot/implement leading edge workplace research / initiatives at SHRM. Will assess the effectiveness of employee transitions into and around the organization, consulting on work design and organization structure. The duties and responsibilities of this position serve as an integral component for the support of SHRM’s world-class workplace/work environment.
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The Membership Department is responsible for the active support of SHRM Initiatives, Programs and Activities through our state, chapter and volunteers and direct interactions with members and students. The team is primarily focused on membership retention, growth and development via relationships with new and existing chapters and member-at-large outreach efforts. It is accountable for the overall health and growth of the state council and chapter delivery channel for SHRM and the direct outreach to the HR profession and community. Supports overall member retention and acquisition goals, including strategies to support member engagement.
Reporting to the Senior Vice President of Membership, the Director, Strategic Affiliate Partnerships, directs the comprehensive strategy and initiatives to achieve SHRM’s objectives and goals for SHRM's SuperMega chapter engagement, initiatives and programs. The position directs and supervises staff and organizational resources to increase satisfaction, communication, engagement, and collaboration that leads to shared business goals and a higher retention of SHRM members within the SuperMega chapters. This position serves as the senior account manager for the SuperMega distribution channel, providing a single point of contact and plays a critical, strategic role in building relationships inside SHRM and with affiliates in driving SHRM goals and objectives with this key constituency.
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By making the connection between brand and members, Marketing guides SHRM’s voice as the world's largest HR membership society. Marketing aids SHRM in serving HR professionals and the profession worldwide by driving a member-centric mindset and personalized member experiences that serve to generate greater lifetime value. By utilizing best practices, market research, competitive intelligence and analytics, Marketing develops strategies that leverage membership scale and positively impact SHRM’s strategic imperatives and business operating plan goals. Marketing programs drive membership growth, certification and recertification, professional development and financial margin objectives.
The Specialist, Membership Marketing contributes to the execution of the membership marketing plan by integrating compelling branding and messaging strategies in all membership growth initiatives ensuring that annual goals are met and elevating the organization’s recognition in the profession. In this capacity, the specialist supports acquisition marketing programs aimed at recruiting members domestically and internationally, and partner with Segment and Product marketing teams to integrate the member value proposition into all prospect acquisition and member retention campaigns.
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The SHRM Foundation is a values-based charity organization whose mission is to champion workforce and workplace transformation. It provides research-based solutions for challenging inclusion issues facing current and potential employees, scholarships to educate and develop HR professionals and opportunities for HR professionals to make a difference in their local communities. The SHRM Foundation is a 501(c)(3) nonprofit affiliate of the Society for Human Resource Management.
The SHRM Foundation Coordinator is responsible for the critical administrative functions and internal/external coordination activities supporting the SHRM Foundation’s executive director, programs and development functions. Responsibilities consist of providing support for program and scholarship administration, providing support for student initiatives and Foundation events, providing critical administrative support to the development function related to donor outreach and stewardship, development and coordination of contracts, MOUs and invoicing, coordinating Board meetings including preparing materials, scheduling committee calls, maintaining accurate records and leading logistics, and providing administrative support to the development function. Other duties include overall administrative and professional support; information and guidance for inquiries via telephone, email and in person; positive and effective external relations; and support for Board members.
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With its primary focus on SHRM's mission as the world's largest HR membership society, and through implementation of marketing best practices, insightful market research, competitive intelligence and analytics, the Marketing division directly supports the Society's strategic imperatives and business operating plan goals including, but not limited to: membership growth, financial margin objectives, global revenue growth, California strategy, certification, and senior-segment engagement, and conference & seminar registration.
Under the direction of the Manager of Segment Marketing, the Senior Specialist creates and oversees the marketing strategy for SHRM’s people manager market. This includes the implementation and management of the strategic marketing plan; providing insight into the value proposition; go-to-market plans for products within this area of interest, implementation and analysis of each marketing campaign; execution of day-to-day aspects of marketing and other related programs that support the goals and objectives of SHRM.
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With its primary focus on SHRM's mission as the world's largest HR membership society, and through implementation of marketing best practices, insightful market research, competitive intelligence and analytics, the Marketing division directly supports the Society's strategic imperatives and business operating plan goals including, but not limited to: membership growth, financial margin objectives, global revenue growth, California strategy, certification, and senior-segment engagement, and conference & seminar registration.
Under the direction of the VP of Marketing, the Manager of Segment Marketing creates and oversees the marketing strategy for SHRM’s people manager market. This includes the development and management of the strategic marketing plan; providing insight and oversight into the value proposition; management of the marketing budget; go-to-market plans for products within this area of interest, implementation and analysis of each marketing campaign; management of day-to-day tactical functions of marketing and other related programs that support the goals and objectives of SHRM.
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Marketing guides the organization as the world’s largest Human Resource membership society and aids in serving Human Resource professionals worldwide, driving a member-centric mindset and personalized member experiences. Marketing develops strategies that leverage membership scale and positively impact strategic imperatives and goals.
The Sr. Specialist, Marketing Automation is responsible for the development, execution and oversight of email marketing campaigns and initiatives. In this capacity, the Sr. Specialist partners closely with internal teams to define and launch campaigns across various channels. The position is responsible for the development and management protocols and tools to continually monitor, report, and analyze programs and campaigns on a regular basis.
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The SHRM Accounting Department provides timely and effective support to all departments related to any issues with financial impact for the organization. The Payroll Analyst processes SHRM, SHRM Foundation and HRPS (collectively SHRM and its affiliates) recurring payroll and is the primary liaison between SHRM, HR and its third-party payroll processing vendor. Manages, prepares and analyzes payroll and compensation budgets, forecasts, and computations to support decision-making for SHRM and its affiliates.
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The Customer Care department handles the approximately 250K phone and email inquiries generated annually by members and customers. The department’s goal is to resolve customer issues efficiently and effectively – and to do so by exceeding industry standards of performance.
The Director, Customer Care (D-CC) builds and operates a customer contact center that supports and propels SHRM’s customer centricity and growth strategies. Through vision, disciplined management and innovation, the D-CC creates a world-class omnichannel platform (onsite, virtual and outsourced) which performs at substantially higher levels than existing models. Working closely with colleagues in Marketing and across the organization, the D-CC leads a unit that provides swift resolution to customers’ problems and drives revenue growth through new customer acquisition, retention, upsell, cross sell – and higher engagement.
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With its primary focus on SHRM's mission as the world's largest HR membership society, and through implementation of marketing best practices, insightful market research, competitive intelligence and analytics, the Marketing division directly supports the Society's strategic imperatives and business operating plan goals including, but not limited to: membership growth, financial margin objectives, global revenue growth, California strategy, certification, and senior-segment engagement, and conference & seminar registration. Responsible directly and indirectly for more than 60% of the organization's revenue, the team works collaboratively within each department, division, unit and cross-organizationally to promote the strength of the SHRM brand and the voice of the customer through its thought leadership and 40+ metered and non-metered product lines. Under the leadership of the Chief Marketing Officer we strive for organizational, professional and personal success and create opportunities for continued learning and development in a culture of transparency, respect, collaboration, creativity, flexibility, innovation, and fiscal responsibility -- always with our members' interests and organizational values in mind.
With core focus on promotion of information, products and services that drive member involvement and increase lifetime value, the Marketing Specialist manages the creation and distribution of promotional materials, print and digital advertising, for various SHRM educational products and value add products and services as assigned. Under the direction of the Manager, Product Marketing, the Specialist initiates, support and manage the marketing strategy as outlined by the manager and key stakeholders, and is responsible for achieving key metrics, program or sales goals and demonstrating the ROI and effectiveness of the marketing campaign to the internal client.