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SHRM Certification, part of the Knowledge Development and Certification division, provides gold standard, next-generation credentials in the field of human resources. These credentials provide HR professionals the opportunity to demonstrate their mastery of the core competencies needed to ensure success in today’s demanding business environment. Members of the Certification team research, develop, manage, validate and improve the certification exams and certification program.
The Specialist, Business Operations role is a critical component in ensuring that our business unit remains operationally sound. This role supports the administrative management and facilitation of the financial reporting for the Knowledge Development and Certification business unit, which encapsulates approximately 8% of the organization’s revenue. In collaboration with all of the division leadership and budget owners and liaisons, the Specialist integrates the operational and financial components into all knowledge center, innovation lab, research, certification and overall division operations.
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Human Resources supports the organization by providing the fundamental elements of: employee engagement, world class work environment, talent management, compensation, benefits, and organizational learning and development.
The Senior Specialist, Talent Acquisition works collaboratively with the hiring managers across the organization to execute strategic and creative recruiting strategies to source, recruit, and hire top talent that will support the growth and success of the organization. In this capacity the Senior Specialist partners with hiring managers to offer guidance and to develop the hiring strategy best suited to each position.
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The Global Outreach and Operations Department drives brand influence outside the United States by nurturing SHRM’s engagement with HR and business associations, enterprises, non-governmental organizations, international governmental organizations and others interested in influencing global public policy. The Department uses these insights to support development and delivery of products and services of interest to the international HR audience.
The Manager of Exchange Visitor Programs is the Responsible Officer (RO) of SHRM’s two exchange visitor (J-1) programs as designated by the U.S. Department of State. As the SHRM product owner, the Manager is responsible for setting the strategic direction of the programs, ensuring compliance with government regulations and leading the daily operations to deliver excellent experience to enterprise clients and individual participants.
The Manager works with global enterprise sales team to grow program and expand customer base; and works with finance, IT, outside vendors, customer experience and other departments to deliver the highest quality experience to current and potential customers. The Manager represents SHRM with the Alliance for International Exchange community, maintains DOS documents, contracts, legal and financial records, and manages budgets.
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The Communication Department is responsible for informing all of SHRM’s audiences on SHRM’s thought leadership, mission and activities in a positive, consistent and credible manner. The Communication Department is also responsible for publicly protecting and defending SHRM’s reputation and brand. Typically, this means working directly with news organizations and journalists responsible for producing the news and features in mass media. In other instances, it means utilizes social media to exchange information about SHRM directly with the press, key audiences and influencers. The Communication Department encompasses Brand, Media Relations, Social Media Engagement and Corporate Communications. The collective team engages in a variety of work related to managing SHRM’s reputation and brand image among SHRM’s members as well as elevating the reputation to business leaders and policy makers on a broader, global scale.
The Specialist, Brand and Public Relations is a core member of the SHRM Brand and Communication team with responsibilities to support national TV commercials, brand activations, PR campaigns and earned media to amplify SHRM’s thought leadership and reputation. This is a unique hybrid role spanning across the strategic communications function to promote the brand through messaging, creative storytelling and public relations with a demonstrated understanding of SHRM’s audience and strategic vision.
The Specialist, Brand and PR partners on strategic planning and executes tactics driving the overall brand strategy from brand activations, to messaging, to project management. Activities may include but not limited to integrated marketing programs, commercial programs, SHRM events, communications/brand campaigns and executive visibility.
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By making the connection between brand and members, Marketing guides SHRM’s voice as the world's largest HR membership society. Marketing aids SHRM in serving HR professionals and the profession worldwide by driving a member-centric mindset and personalized member experiences that serve to generate greater lifetime value. By utilizing best practices, market research, competitive intelligence and analytics, Marketing develops strategies that leverage membership scale and positively impact SHRM’s strategic imperatives and business operating plan goals. Marketing programs drive membership growth, certification and recertification, professional development and financial margin objectives.
The Director, Marketing provides leadership for the organization’s membership growth program, developing and managing the strategy and tactical initiatives to drive incremental member engagement in key segments. This includes creating and communicating the value proposition for the young professionals, senior executives and SHRM’s Foundation. Additionally, this role is responsible for developing SHRM’s member acquisition, member retention and member engagement strategies for the traditional member as well as broadening the reach into other segments as appropriate. This position partners effectively with multiple stakeholders to develop and execute new initiatives that further enhance member lifetime value and metered products purchases.
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The Educational Programs Department supports SHRM’s mission and strategic goals through the development and delivery of professional development programs to a global and domestic audience. This department is focused on building and sustaining educational partnerships with human resource and business professionals by providing curricular offerings to individuals and corporate entities across professional experience levels, business sectors and HR competencies.
The Coordinator, Organizational Training & Development serves as an integral member of the SHRM Education team. The Coordinator, Organizational Training & Development works closely with the Manager, Educational Programs, Corporate Training Specialists, Enterprise Sales Team and Educational Programs Specialists to execute the corporate/educational programs strategy with the goal of delivering the highest caliber of service and programming to corporate clients, SHRM members and the greater business community. In addition, this position will deliver the required understanding and front-line management for all SHRM educational programs (corporate, virtual, in-person and blended).
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The SHRM Foundation is a values-based charity organization whose mission is to champion workforce and workplace transformation. It provides research-based solutions for challenging inclusion issues facing current and potential employees, scholarships to educate and develop HR professionals and opportunities for HR professionals to make a difference in their local communities. The SHRM Foundation is a 501(c)(3) nonprofit affiliate of the Society for Human Resource Management.
The Senior Specialist, Development’s primary focus is to manage activities related to SHRM Foundation’s annual campaign, contribute to the overall success of attaining SHRM Foundation’s revenue goals, leading development’s administrative functions and collaborating with SHRM Foundation team members to execute critical events and activities that engage donors and other development stakeholders. The Senior Specialist is assigned specific fundraising revenue goals, contribute in the development of a strategic course of action designed to execute the tactical elements of SHRM Foundation’s annual campaign, provide relationship management support and assistance to ensure timely responses to inquiries throughout the annual campaign, including liaise with internal and external partners. The Senior Specialist, Development ensures the optimization of processes, systems and infrastructure essential in order to successfully update and maintain various systems (Salesforce, etc.) to aid in tracking project deadlines, communications with SHRM Foundation staff and donors. The Senior Specialist also assists in prospect research and building a repository of potential donors for key programs and support activities associated with proposal development, grant management and reporting.
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The Technology Infrastructure department is responsible for the ongoing information technology operations of SHRM and its affiliates. This includes the design, implementation, and ongoing support of all hardware and software infrastructure (both desktop and server), networking (wired and wireless), telephony (VoIP and cellular), applications (on premise and hosted), remote access, security, and budget creation and maintenance for all of SHRM technology initiatives.
The Service Desk Associate supports and maintains information technologies and processes to meet the needs of SHRM and its affiliates. The position provides support to end-users on a variety of software and technical related issues and escalate support requests as necessary.
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The Role:
The Policy Analyst supports SHRM’s efforts in the legislative arena that relates to work, the worker, and the workplace by evaluating data, legislation, and programs, and educate regulators, legislators, and other government officials to craft the best regulatory framework to help improve the workplace.
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The Membership Department is responsible for the active support of SHRM Initiatives, Programs and Activities through our state, chapter and volunteers and direct interactions with members and students. The team is primarily focused on membership retention, growth and development via relationships with new and existing chapters and member-at-large outreach efforts. It is accountable for the overall health and growth of the state council and chapter delivery channel for SHRM and the direct outreach to the HR profession and community. Supports overall member retention and acquisition goals, including strategies to support member engagement.
Reporting to the Divisional Director, the Field Service Director (FSD) activates the comprehensive strategy and initiatives with SHRM State Councils and SHRM Chapters to achieve SHRM’s objectives and goals. The FSD role is to increase satisfaction, communication, engagement, and collaboration that leads to shared business goals in driving membership retention and acquisition, and for sales of metered products and services and promoting SHRM’s strategic initiatives. This position serves as the senior account and relationship manager for SHRM Chapter and State Council distribution channel, providing a single point of contact and plays a critical, strategic role in building relationships inside SHRM and with affiliates in driving SHRM goals and objectives. This role includes extensive sales and relationship account management, customer service, business operations, consulting, and public speaking.
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The Global Development Division productizes SHRM content and distributes that content through a network of global partners and enterprise customers and members. The Division includes the following functions and product lines: SHRM conferences and events; SHRM education and training programs and products; advertising, exhibits and sponsorship sales; global operations and partner networks; and B2B enterprise sales.
The Senior Specialist, Business Operations role is a critical component in ensuring that the Global Business Development (GBD) Division achieves revenue growth, maintains sound and efficient operations, and delivers products and services to SHRM members and clients around the globe. In collaboration with key budget owners and budget liaisons, the Senior Specialist leads budget development and financial and performance reporting for four departments within GBD: Global Enterprise Solutions, SHRM India, Events and Education. Understanding of short and long-term goals, strong written and verbal communication, attention to detail, and the ability to question the status quo in an effort to identify opportunities for operational efficiencies and ensure consistency and coherence across Division are key to success.
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The Knowledge Department responds to thousands of both simple and complex member HR-related questions and inquiries each year. HR Knowledge Advisors offer guidance, suggestions and real life personal/professional experiences in response to questions. Additionally, Knowledge Advisors complete research on HR-related topics to assist in answering member questions. The Knowledge Department creates content, such as Express Requests, responds to media requests, conducts exam reviews, implements marketing efforts etc.
The HR Knowledge Advisor (PRN) develops and serves Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR-related questions. This position is considered part-time on an ad-hoc basis with no guarantee of minimum hours. We will work with a candidate's availability, including days, nights, and weekends. This position is considered remote; we prefer local candidates in Alexandria, VA, to participate in on-site training and/or meetings if necessary.
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The editorial department is responsible for creating news, features, tools, templates, charts and a wide range of interactive features, newsletters, videos, podcasts and books for SHRM.org and HR Magazine.
The Digital Content Editor works across the editorial and creative services teams to identify and shape innovative features and multimedia storytelling on a range of issues important to HR and the workplace. The Digital Content Editor also is responsible for managing the Breaking News Alerts feature and assists with the daily management of content on SHRM's website and digital platforms, the creation and optimization of new editorial content, and relevant social media efforts.
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SHRM's Global Enterprise Sales creates and manages new and existing partnerships to advance SHRM's global enterprise strategy, primarily revenue-generation with multinational enterprises, industry associations, universities and vendors; expansion and servicing of international membership outside the US; and relationship management with other national, regional and worldwide HR associations, including the World Federation of People Management and its constituent regional confederations and local members.
Establish and grow business relationships with potential global partners (i.e., key business leaders and HR executives in multinational corporations [MNCs] and large national companies [LNCs] across multiple global regions; accredited universities with strong executive education programs; HR associations; and training companies). Leverage relationships to gain a thorough understanding of the key global human capital challenges of HR practitioners and identify SHRM products and services that aid business leaders in addressing their organizations’ challenges with an emphasis on SHRM education, training and certification programs. Develop winning proposals that will meet the challenges of corporations and grow SHRM’s global business primarily in Europe and support Sub-Saharan Africa partners. Work to evaluate current global business strategy and continuously update for potential growth.
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The Membership Department is responsible for the active support of SHRM Initiatives, Programs and Activities through our state, chapter and volunteers and direct interactions with members and students. The team serves as the organizational co-lead for overall member retention and acquisition goals, including strategies to support member engagement It is accountable for the overall health and growth of the state council and chapter delivery channel for SHRM and the direct outreach to the HR profession and community.
The Membership Engagement Associate (MEA) provides direction and support to establish, maintain, and strengthen relationships with SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates to achieve SHRM’s strategy and objectives regarding membership. The MEA serves as a resource to SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates.
The MEA serves a key role in guiding the membership division in the overall chapter, state council, and volunteer leader engagement and compliance, and is one of the primary contacts of SHRM to members, students, and volunteers. The MEA has a presence at national, regional, and local meetings and conferences as well as presents the SHRM message to members and potential members. The position certifies affiliate compliance with governance structure, audits, and multi-million-dollar financial support payments. The MEA maximizes efficiencies to ensure strong and vibrant professional, student chapters, and state councils, and acts as key enabler for membership.
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With its primary focus on SHRM's mission as the world's largest HR membership society, and through implementation of marketing best practices, insightful market research, competitive intelligence and analytics, the Marketing division directly supports the Society's strategic imperatives and business operating plan goals including, but not limited to: membership growth, financial margin objectives, global revenue growth, California strategy, certification, and senior-segment engagement, and conference & seminar registration.
Under the direction of the Manager of Segment Marketing, the Senior Specialist creates and oversees the marketing strategy for SHRM’s people manager market. This includes the implementation and management of the strategic marketing plan; providing insight into the value proposition; go-to-market plans for products within this area of interest, implementation and analysis of each marketing campaign; execution of day-to-day aspects of marketing and other related programs that support the goals and objectives of SHRM.
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With its primary focus on SHRM's mission as the world's largest HR membership society, and through implementation of marketing best practices, insightful market research, competitive intelligence and analytics, the Marketing division directly supports the Society's strategic imperatives and business operating plan goals including, but not limited to: membership growth, financial margin objectives, global revenue growth, California strategy, certification, and senior-segment engagement, and conference & seminar registration.
Under the direction of the Director of Product & Enterprise Marketing, the Manager of Product & Enterprise Marketing creates and oversees the marketing strategy for SHRM’s Global Enterprise and adjacent markets. This includes the development and management of the strategic B2B marketing plan; providing insight and oversight into the value proposition; management of the marketing budget; go-to-market plans for products within this area of interest; product launch support; implementation and analysis of each marketing campaign; management of day-to-day tactical functions of marketing and other related programs that support the goals and objectives of SHRM.
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SHRM’s Publishing & Media unit produces award-winning print and online news, information and collateral that informs, educates and engages the professional development and knowledge base of SHRM members, as well as HR and business professionals worldwide who follow and care about issues important to human capital and HR management. The division's advertising and HR Jobs offerings target vendors and employers who wish to align with SHRM's quality offerings to reach this valuable audience.
The Copy Editor works to ensure the quality of text and layouts for hundreds of projects each year from multiple SHRM business units and affiliates. Work encompasses a variety of styles, purposes, tones, formats, deadlines, budget specifications and delivery methods, including print, digital, online and via e-mail, with day-to-day oversight of specific client projects. Regular products include editorial materials (for example, HR Magazine, SHRM Online news and legal articles, e-newsletters and books), research materials (for example, survey reports and infographics) and marketing and promotional materials (for example, press releases, brochures, congressional testimony, advertisements, post cards and member e-mails).
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Do you want to share your experience and knowledge in Human Resources with other HR professionals? Do you have an appetite for learning and HR research?
The Knowledge Center may be the place for you!