Click column header to sort
-
The Role:
The Education Coordinator supports the operations of the Education Products and Education Programs teams and provides ongoing support with customer service and communications to the organization’s partners and customers. In this capacity, the Coordinator is responsible for the operational and financial activities of the teams including contracts logistics, invoicing and refunds, reporting and budget tracking, as well as providing timely customer support by troubleshooting and responding to support inquiries.
-
The Role:
The Senior Certification Representative is responsible for ensuring that all certificants and potential certificants service expectations are met by providing best in class customer service to include prompt responses and resolutions to all inquiries. The position reviews and audits certification and recertification applications to determine that applicants have met the eligibility requirements to obtain or maintain their certification. High priority placed on quality service and willingness to work in a team environment to accomplish goals as demonstrated in customer surveys/feedback. This position is key in delivering outstanding service to the organization’s certificants, and exercise professional judgement to accurately process certification information and to maintain the integrity of SHRM’s certification program.
-
The Role:
The Senior HR Analytics Analyst partners and collaborates with the Human Resources team to identify HR and workforce trends impacting the organization, provide insights into the effectiveness of the HR programs, and improve decision making related to staff programs that will attract, engage and retain key talents. The position uses analytical skills and a data driven approach to inform Human Resources decisions and provide insights into the organization and the people within it.
-
The Role:
The Society for Human Resource Management (SHRM) has an exciting opportunity for a smart and inquisitive Talent Acquisition professional. Together, alongside a dynamic team of HR professionals, you will help move the HR profession forward and become a sought-after professional within the Talent Management space. With an entrepreneurial spirit, you will participate in the development of a “best in class” portfolio of programs to attract, retain, and engage SHRM talent.
The Senior Talent Acquisition Specialist is responsible for managing full life cycle recruitment of full-time, part-time, temporary, contractual and intern personnel in support of SHRM’s commitment to its members and profession of enhancing the talent of the SHRM workforce.
-
The Role:
The Marketing Automation Specialist is responsible for the development, implementation and execution of email marketing campaigns and initiatives. In this capacity, the Specialist partners closely with internal teams to define and launch campaigns across various channels. The position is responsible for the development and management protocols and tools to continually monitor, report, and analyze programs and campaigns on a regular basis.
-
The Role:
The Specialist, Strategic Research Initiatives contributes to SHRM’s recognition as a thought leader in the Human Resources industry by conducting research to support the organization’s key strategic initiatives. These Human Resources strategic initiatives include but are not limited to, executive engagement, research on careers in support of the certification program, the development of talent analytics tools for the profession, and other programs. This role contributes to the execution of programs of research and core research activities for the progression of the HR profession and the workplace overall.
-
The Role:
We are looking for a thoughtful and thought-provoking reporter and editor who can write for a global audience of business professionals about workplace trends and the future of work. The aim is to go beyond quoting experts to interpreting what they say and providing insights into how the working world will evolve next year and beyond.
You’ll assign, report, write, edit, display and promote content in a way that engages and inspires readers and, in turn, attracts them to our website, newsletters and magazine. We are looking for candidates who have experience in digital reporting and storytelling and a willingness to experiment with new ways of delivering information. Your duties also will include working closely with our team of designers, IT professionals and other editors to develop video, audio, infographics, interactive features and other media. You’ll get to know SHRM content, activities and programs and develop and maintain relationships with third-party content providers. You’ll travel as needed to report and write from SHRM and other conferences when relevant.
-
The Role:
The NetSuite Financial Systems Analyst is responsible for the financial administration and operation of the Enterprise Resource Planning system (ERP). In this capacity, the analyst serves as an internal resource to understand business requirements for the financial systems, optimize related work processes, enhance the platform and ensure applications function properly to meet the organization’s needs. The position works closely with Finance and Technology to identify and define systems needs to support operations and user job functions, including planning, testing, as well as building and maintaining reports within the ERP
-
The Role:
The Specialist, Strategic Research Initiatives contributes to SHRM’s recognition as a thought leader in the Human Resources industry by conducting research to support the organization’s key strategic initiatives. These Human Resources strategic initiatives include but are not limited to, executive engagement, research on careers in support of the certification program, the development of talent analytics tools for the profession, and other programs. This role contributes to the execution of programs of research and core research activities for the progression of the HR profession and the workplace overall.
-
The Role:
This position provides an excellent opportunity to lead teams of focused and motivated individuals in delivering high value solutions to SHRM's business challenges and growth plans. Project Managers within SHRM's Technology department can positively affect all departments and initiatives within the organization, and offer access to all levels of the leadership team.
The Project Manager will provide project management, planning and assessment support for Information Technology projects across the organization. This includes responsibility for the planning, development, organization, and implementation of projects within budget and time constraints. Partnering with vendors and internal business stakeholders, the position schedules resources, monitors task completion, ensures projects are delivered according to requirements, and provides innovative solutions to complex functional issues that impact the organization or its business groups.
-
The Role:
This position provides an excellent opportunity to lead teams of focused and motivated individuals in delivering high value solutions to SHRM's business challenges and growth plans. Project Managers within SHRM's Technology department can positively affect all departments and initiatives within the organization, and offer access to all levels of the leadership team.
The Senior Project Manager will provide project management, planning and assessment support for Information Technology projects across the organization. This includes responsibility for the planning, development, organization, and implementation of projects within budget and time constraints. Partnering with vendors and internal business stakeholders, the position schedules resources, monitors task completion, ensures projects are delivered according to requirements, and provides innovative solutions to complex functional issues that impact the organization or its business groups.
-
The Role:
The Accounts Receivable Analyst is responsible for analyzing, reconciling, and reporting on revenue and receivable accounts. This position operates bank accounts, and performs various cash, accounts receivable, and revenue activities for the Society and its Affiliates to support efficient and effective accounting processes.
-
The Role:
The Service Desk Manager is responsible for providing the best possible work resources to the organization’s staff by maintaining and servicing all desktop technologies and technology equipment. The position leads the service desk team to promptly and timely deliver service and maintenance for the technology infrastructure and to resolve incidents as they arise. In this capacity, the Manager ensures that all documented technology service levels are achieved, customer expectations are met, and manages the service desk to be flexible and adaptable to meet the changing needs of the organization.
-
The Role:
The Certification Security Specialist is responsible for the implementation, maintenance and tracking of comprehensive test security plans, policies, and procedures for the certification program. In collaboration with internal & external partners, this position supports key test security initiatives to protect the integrity of the exams, the testing environment, and the testing experience. In this capacity, the position manages the day to day activities related to the resolution of security incidents affecting the certification program.
-
The Role:
The Director, Digital Educational Products is responsible for developing the strategic vision and leading the future growth, execution, and financial results of SHRM’s Education Products portfolio. This dynamic portfolio consists of products that support individuals and organizations, inclusive of certification preparation, a suite of organizational assessment tools, and eLearning courseware (both developed internally and sourced from external partners). In this capacity, the Director collaborates with internal stakeholders and external partners to execute on strategy, meet the highest standards of quality, and ensure products are innovating to meet the needs of our market. Leveraging industry and market trends, the Director also present product business cases to senior management in support of growth objectives.
-
The Role:
The Senior Certification Representative is responsible for ensuring that all certificants and potential certificants service expectations are met by providing best in class customer service to include prompt responses and resolutions to all inquiries. The position reviews and audits certification and recertification applications to determine that applicants have met the eligibility requirements to obtain or maintain their certification. High priority placed on quality service and willingness to work in a team environment to accomplish goals as demonstrated in customer surveys/feedback. This position is key in deliving outstanding service to the organization’s certificants, and exercise professional judgement to accurately process certification information and to maintain the integrity of SHRM’s certification program.
-
The Role:
SHRM, the leading voice on all things work, seeks a new member of its Communications/Media Affairs team. We work with hundreds of journalists each year to tell the story of SHRM, a professional membership association, and the human resources industry. The Media Affairs Coordinator will be responsible for researching media opportunities and outlets, assisting with the development of print and digital public relations materials and working with journalists. The position plays an important role in tracking, measuring and reporting on the organization’s share of voice, as well as other metrics on media mentions.
-
The Role:
The Manager, Certification Services is responsible for managing and overseeing the administration and processing of the certification and recertification application program. In this role, the manager maintains the integrity of the certification program and ensures that all certificants receive best in class customer service by enforcing the policies related to the operations of the certification program. The position serves as a primary liaison with the Certification Program team to establish a cohesive working relationship to create a seamless customer experience to applicants. This position is also key in generating metrics to identify trends that aid in the improvement of the program.
-
The Role:
Join an expanding team at SHRM that is focused on delivering exceptional service to our growing membership. Customer Service offers a rewarding environment dedicated to SHRM members, customers and staff. We offer a flexible work environment with a minimum 7.5 hour workday and an array of opportunities for professional development and training. Team members are responsible for ensuring customers’ expectations are met or exceeded through effective communication about SHRM’s array of products, programs and services while providing a prompt resolution of any customer issues. The ability to handle emails and inbound calls in a fast-paced environment where service excellence is top priority is critical. Also, the ability to process information and make judgments while maintaining a positive and professional attitude is a must. High priority placed on quality service and willingness to work in a team environment to accomplish goals.
-
The Role:
Join an expanding team at SHRM that is focused on delivering exceptional service to our growing membership. Customer Care offers a rewarding environment dedicated to SHRM members, customers and staff. We offer a flexible work environment with a minimum 7.5 hour workday and an array of opportunities for professional development and training. Team members are responsible for ensuring customers’ expectations are met or exceeded through effective communication about SHRM’s array of products, programs and services while providing a prompt resolution of any customer issues. The ability to handle emails and inbound calls in a fast-paced environment where service excellence is top priority is critical. Also, the ability to process information and make judgments while maintaining a positive and professional attitude is a must. High priority placed on quality service and willingness to work in a team environment to accomplish goals.
The Email Support Specialist is responsible to provide the day-to-day customer care solutions for SHRM members. The specialist responds to inbound emails and calls by providing prompt resolution, triage inquires as necessary, and process orders by working in a collaborative, fast-paced team environment. This role also ensures that members receive excellent customer service and provide solutions in a timely manner.